Your digital sentinel for everyday IT.
Talos runs your day-to-day technology so your team never loses time to slow computers, locked accounts or mystery outages. We watch your systems, fix problems fast and build protection into everything we do, so surprises stay rare.
Support that keeps people working.
Help desk
Friendly support by phone, chat and email, with clear priorities and response targets.
Monitoring and remote support
Devices and networks watched around the clock, with problems fixed remotely wherever possible.
Microsoft 365 and cloud
Tenant administration, licensing, mailboxes, SharePoint, Teams and cloud services managed for you.
Patching and updates
Operating systems and applications kept current on a schedule that respects your working hours.
Onboarding and offboarding
New starters ready on day one, and leavers' access removed promptly.
Roadmap and vendor management
A technology roadmap with regular reviews, and one team to deal with your technology vendors.
Protection that comes with your IT support.
Every Managed IT engagement includes practical protection for your systems and data.
Security is part of how we run your IT, not a separate monitored-security product. If you need a dedicated security operations service, we will tell you plainly what we do and do not offer.
- Endpoint protection and device hardening
- Email and phishing protection
- Multi-factor authentication and access control
- Backup and recovery
- Patch and vulnerability management
- Security awareness training for your team
- Security-minded policies and documentation
Clear response targets.
Every ticket is assigned a priority. These are the targets we work to.
| Priority | Example | First response | Update cadence |
|---|---|---|---|
| Critical | Business-wide outage, security incident | 15 minutes | Every 60 minutes |
| High | Team or key system down | 1 hour | Every 4 hours |
| Normal | Single-user problem | 4 business hours | Daily |
| Low | Request, change or question | 1 business day | On completion |
Response targets are commitments to respond and start work, not guaranteed resolution times.
From first call to steady state.
- 01
Assessment
A free assessment of your environment, so we understand what you have.
- 02
Onboarding
Onboarding and documentation of your systems, users and processes.
- 03
Ongoing support
Day-to-day support with a monthly service report.
- 04
Quarterly planning
A quarterly review to plan improvements and budget.
Fits the way you work.
Growing businesses
Without an in-house IT team, get a full support desk and security basics from one partner.
Larger companies
Co-manage with your own staff, with Talos covering the desk, after-hours and routine work.
MSPs
Overflow and after-hours coverage under your brand through the partner program.
MSP Partner ProgramManaged IT, answered.
Is security really included?
Yes. Endpoint protection, email protection, access control, backup, patching and security awareness training are part of the support we deliver. They are part of running your IT properly.
Do you offer managed detection and response or a managed SOC?
Not currently. We are transparent about that. Security is built into our IT support, and we can staff security-aware technicians and analysts inside your own team.
What are your support hours?
Phone and chat intake is available around the clock, with ticket handling across coverage windows agreed in your contract.
How quickly can we start?
We start with an assessment within five business days, and full onboarding typically takes two to four weeks.
Can you work alongside our internal IT staff?
Yes. Many clients use Talos for the help desk, monitoring and routine tasks while their own staff focus on projects.
Book a free IT and security assessment
We will review your environment and reply within one business day with a recommendation and a proposed plan.