IT talent for your team, on demand.
Talos recruits, vets and manages IT professionals who join your team: helpdesk technicians, system and network administrators, engineers, NOC and SOC analysts and service-desk leaders. They work in your tools, follow your runbooks and take direction from your engineers.
The IT people your team is missing.
Helpdesk and service desk
L1 to L3 technicians and service-desk coordinators who handle tickets in your PSA to your standards.
System and network administrators
Administrators who manage servers, networks, backups and user access for your clients.
Cloud and Microsoft 365 administrators
Specialists for tenant management, licensing, identity and cloud migrations.
NOC analysts
Monitor alerts, triage incidents, follow runbooks and escalate to your engineers.
SOC analysts
Review alerts from the security tools you already run, investigate to your procedures and escalate as you direct.
Team leaders and coordinators
Service-desk managers and project coordinators who keep work moving and report to you.
From first call to a working team member.
- 01
Define the seat
We agree the role, tools, hours and escalation paths.
- 02
Match and vet
You review candidates from our vetted bench and interview those you like.
- 03
Onboard and shadow
New team members learn your runbooks and work alongside your team before taking live work.
- 04
Run and review
Regular reviews with your engineers, and a replacement within one week if a seat does not work out.
Placed team members, directed by you.
The professionals we place work as part of your MSP under your direction, in your tools and your environment. Talos handles recruiting, vetting, training and supervision. Accountability for your clients' service stays with you, and we give you the capacity to deliver it. Talos does not currently offer a managed SOC or managed detection and response service.
- Full-time, part-time and project-based engagements
- Team members work in your tools and your environment
- You set the procedures and escalation paths
- Seat live within 7 to 14 days
- NDAs and access limited to what each role needs
- Replacement within one week
IT staffing, answered.
Which roles can you place?
Helpdesk technicians, system and network administrators, cloud and Microsoft 365 specialists, NOC and SOC analysts, and service-desk leaders. Tell us what you need and we will confirm.
Is this a managed SOC?
No. We place analysts into your team. You direct the work and stay accountable to your clients.
Which tools do team members work in?
The ones you already run. Tell us your RMM, PSA and security tooling and we match and train to it.
Can we cover nights and weekends?
Yes. We agree the coverage windows up front and staff rotas to match.
Can we start with one person?
Yes. Start with one seat and add more as your client base grows.
Specialised services.
Talk to us about IT staffing
Tell us the roles, tools and hours. We will reply within one business day with a shortlist plan.