How We Work

Clear process. Clear commitments. Clear ownership.

What to expect from Talos, how we protect your information, and the service levels we work to.

The trust ladder

Start with the foundation. Grow into full operations.

01
Protect
We take over your IT support, with security built in: monitoring, updates, backup and access control.
02
Support
Add skilled teams for helpdesk, admin, sales, creative or technical work.
03
Operate
Hand us whole back-office processes, and we run them to agreed service levels.

Commitments

Assessment within 5 business days, full onboarding in 2 to 4 weeks.

Shortlist in 3 to 5 business days, seat live within 7 to 14 days, and a replacement within one week if a hire does not work out.

A monthly service report and a quarterly review.

Documented procedures and a named backup for every seat.

Service levels

Phone and chat intake is available around the clock, with ticket handling across coverage windows agreed in your contract.

Support response targets by priority
Priority	Example	First response	Update cadence
Critical	Business-wide outage, security incident	15 minutes	Every 60 minutes
High	Team or key system down	1 hour	Every 4 hours
Normal	Single-user problem	4 business hours	Daily
Low	Request, change or question	1 business day	On completion

Response targets are commitments to respond and start work, not guaranteed resolution times.

Security and confidentiality

Trust is the foundation of everything we do. Security is built into how our teams work.

Free assessment

Tell us what you need. We will reply within one business day with a recommendation and a proposed plan.